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02032113 e mail

Dear Rainer,


Good day.

We are deeply sorry for the inconvenience and understand where you are
coming from.  We appreciate the feedback, rest assured all resources and
efforts are used to find proper resolution to your query.  This concern
is already forwarded for proper checking.  Feedback will be relayed once
available.

Meantime,  we humbly ask for your forbearance while necessary efforts
are still being carried out to address this matter.

Thank you.


Sincerely,

Art
Customer Care
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